The available shipping methods are indicated at the top of each product’s page. Here all the available options:
Express Courier E-Voucher E-Ticket E-Ticket print or mobile
You will receive everything your order with Express Courier at the address you wrote as “shipping address” . Tickets, Passes and Cards will be the definitive ones, to be used without further formalities! The shipment is forwarded through national express couriers. We schedule all the shipping depending on the departure date indicated in your order.
Our duty is to satisfy all the requests that we receive, for this reason we have to stagger the shipments based on your departure date:
If your departure is close, your order will be sent as soon as possible. If your departure is not immediate, the order will be sent after the urgent orders, but always well in advance. An e-mail will notify you of the shipment.
The Express Courier shipping’s delivery time is 1/2 business days in Italy and 2 business days for the Island, Calabria and Puglia. Couriers deliver during office hours, from Monday to Friday, 9:00 - 18:00. It’s possible to choose delivery service on appointment, with a little surcharge in the payment. In this case the courier will contact you to arrange the delivery terms with you. There are no deliveries on Saturdays, Sundays and public holidays.
During the order registration you can indicate a delivery address different from the billing address.
The cost of the shipping service is € 9.20 - VAT, packaging, shipping, taxes and fee included.
We send you the voucher via email, as soon as your order will be complete , or within 2 business days based on what is indicated on each product. You only have to print it out and bring the voucher with you to be exchanged at destination with the product and / or service booked. In the product page you can find the exchange points where you can redeem your voucher. You will find the same information on the voucher itself.
You receive your ticket via email as soon as you complete your order or within 2 business days based on what is indicated on each product. Print it out and bring your e-Ticket with you and use it without further formalities. Only printed tickets are accepted, tickets reproduced on mobile devices cannot be used.
E-Ticket print or mobile
You receive the product via email immediately or within 2 working days based on what is indicated on the product’s page. If you see these icons: you can decide if print them out and bring them with you or download them on your mobile, smartphone or tablet.
Deliveries in Milan
Within the municipal area of Milan,(the C.A.P. must belong to the municipality of Milan) we deliver with our delivery guys. You can choose this option at the end of your order (checkout) and only if the delivery is within the municipality of Milan. The related costs appear during the purchasing phase.
Withdraw at Milan office and City Cards point in Rome.
If it’s easier, you can come to our office and collect your order, select this option at the end of your order (checkout), tick the option you prefer: Milan or Rome.
When your is ready , we will send you an email no notify that you can come and collect you products. The opening hours, addresses and relative contacts can be found in the "Points of Sale" area.