An E-Voucher is an electronic product, sent by email.
The E-Voucher is not the final product: it is mandatory to print it, and to bring it during your journey and present it at the "exchange points" listed on the product page. Presenting the voucher at one of the exchange points you will be given the final pass, ready to be used.
Receive it in 2 business days or immediately, depending on what is written on the product's page
An E-Ticket is an electronic product, sent by email.
The E-Ticket is definitive and ready to be used. Print it and bring it with you. Show it at the attractions entrance.
This category of pass is composed by physical cards, ready to be used. They can be:
These products are easily identifiable thanks to the Express Courier symbol .
You receive these passes at home, or at the shipping address you prefer, with express courier shipping and well in advance of your departure.
These passes are ready to use.
We try to send all the orders as soon as possible..
Is the status of your order is“"accepted payment”, we have taken it in charge regularly but we haven't sent it yet.
Our commitment is to satisfy every request that reaches us, for this reason we have to stagger shipments based on your departure date.
You will be notified by email of the shipment.
If you haven't received your pack yet, it is likely that we processed it regularly but we haven't set the shipment yet because your departure is not close.
You can check your order status in your account area:
Tracking your shipping is easy:
As soon as the express courier has taken charge of your order, you'll receive an email containing the national carrier name and the website to track your shipping.
Copy the tracking number to know your order's shipping status.
You will receive some products immediately, as soon as you complete your oder.
Other products require 2 business days to be received.
You will find the delivery time information in the product sheet.
We sent the E-Voucher and E-Ticket for free.
Physical products have prices that vary from country to country.
You can check the shipment cost in your cart.
The Visitor Oyster Card is a card for the London public transport: you can use it on the Tube, on the buses, on the DLR and on the trains. It looks like a plastic card with the size of a credit card; it is a rechargeable card.
We sell the Visitor Oyster Card with a pre-loaded credit. When you swipe the card on the turnstiles of the subway/buses the amount relating to that ride is automatically deducted. [example: if you travel within the 1-2 zones during the off-peak hours, £2.40 is deducted for each ride]. The Visitor Oyster continue to deduct the amount of the rides until it reaches the daily price cap, i.e. the daily maximum amount that can be deducted, you can then travel for free without further deductions.
You need to swipe the card on the subway/train station's turnstiles. This operation has to be done in both in entrance and at the exit. On the buses it is sufficient to swipe the card only when you board the bus, on the yellow magnetic reader located in the front. Don't wsipe the Oyster twice, this operation could double up the deducted amount. If the card has malfunctions, please contact the service personnel.
The Travelcard is a daily or weekly pass you can use on London public transport. Valid on the sybway, buses, DLR light railway, London Overground trains, public ferries and National rail trains. It looks like a paper card, showing the first date of use and the expiring date on the back.
Choose the zones of use (1-2, 1-3, 1-6). Depending on the chosen areas, the price changes.
Insert the card the readers when entering and exiting.
The Travelcard has a reduced fare for children 11-15. Children under 11 y.o. travel for free but they need to be accompanied by an adult.